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Frequently Asked Questions (FAQ)
Let us help answer the most common questions you might have.
What products does TEKAO offer?
We supply natural products for aquariums, reptile habitats and planting media including natural stones, driftwood, reptile decor, lava rocks and more.
Do you accept international orders?
Yes, we have been exporting to various countries around the world since 2010. Our team is experienced in handling global shipments.
What materials are used in your products?
Our products are 100% natural including volcanic rocks, driftwood, river stones and other eco-friendly materials sourced directly from nature.
How do I place a wholesale or bulk order?
You can contact our sales team via WhatsApp, WeChat, Kakaotalk or email. We will provide catalogs, quotations and guidance based on your needs.
What are your minimum order quantities (MOQ)?
MOQs depend on the type of product and destination country. Contact us for product specific MOQ details.
Do you provide product samples?
Yes, samples are available upon request. Sample costs and shipping will apply, but may be deducted from your first bulk order.
Are your products safe for animals and plants?
Absolutely. Our natural materials are carefully selected and safe for aquariums, reptiles and horticultural use. No chemical treatments are used.
How can I become a distributor or reseller?
We’re open to partnerships worldwide. Send us your business details and we’ll guide you through the process of becoming an official TEKAO partner.
